SAP Hana Tutorials: SAP C/4 Hana Offerings .

Before that let us quickly see the solutions that are offered by SAP C/4HANA portfolio:

• SAP Marketing Cloud
• SAP Commerce Cloud
• SAP Sales Cloud
• SAP Service Cloud
• SAP Customer Data Cloud

Below picture depicts the C/4 HANA offerings integrated with back office S/4 HANA.

New CX solutions merged into C/4 HANA Suite:

• Calliduscloud is now part of SAP Sales Cloud
• Coresystems is now part of SAP Service Cloud
• Gigya is now part of SAP Customer Data Cloud

With the inclusion of these new solutions, SAP is now in a better position to offer

• A complete end to end solution across all horizontals of CRM
• SAP Customer Experience that consolidates SAP Hybris, Calliduscloud, Gigya, and Core systems under one brand for a simplified experience
• 4^th Generation CRM Solution focusing on ME2b instead of B2B or B2C
• Front office (C/4 HANA) integrated with backend S/4 HANA
• Integration of entire value chain to make the best customer experience
• Additional capabilities of CPQ and CLM with Calliduscloud
• Powerful Crowd Service technology to leverage outside service technicians and real-time scheduling using artificial intelligence with Coresystems
• Customer self-service and proactive field service in Service space
• Transparency and Data control through SAP Gigya
• In-built machine learning capabilities across sales, service, marketing and commerce