SAP CRM certification questions
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Question Set 1
Quick Tips:
- SAP provides a note "There are 'N' correct answers to this question." in actual SAP CRM Certification Exam.
- SAP does not ask "True or False" type questions in actual SAP C_TCRM20_73 Exam.
- SAP provides an option to Increase (+) or Decrease (-) font size of exam screen for better readability in actual SAP Customer Relationship Management Certification Exam.
01. What is a pricing procedure in a business transaction used for?
Note: Please choose the correct answer.
a) To define the search strategy that the system uses to search for valid data in a specific condition type.
b) To define the combination of fields that an individual condition record consists of.
c) To determine the valid condition types and their calculation sequence in the business transaction.
d) To determine whether calculated subtotals are hidden or displayed on the pricing screens.
02. What is the Integrated Communication Interface (ICI) used for in SAP CRM?
Note: Please choose the correct answer.
a) To enable communication between SAP CRM and mobile clients
b) To enable communication between SAP CRM and SAP SCM
c) To enable communication between SAP CRM and Computer Telephony
d) To enable communication between SAP CRM and SAP ERP
03. Which of the following are key elements of a service contract within SAP CRM?
Note: There are 3 correct answers to this question.
a) Resource planning
b) In-house repairs
c) Service level
d) Object list
e) Billing plan
04. Your customer wants to use a new business activity to capture trade fair contacts. Which of the following settings are mandatory to fulfill this requirement? Note: There are 2 correct answers to this question.
a) Maintain item category determination for the trade fair contact transaction type.
b) Create a new task type to initiate follow-up activities with the trade fair contacts.
c) Define a transaction type for the trade fair contacts with leading transaction category "business activity."
d) Maintain business-activity-relevant data for the trade fair contact transaction type.
e) Maintain questionnaire determination for the trade fair contact transaction type.
05. You are responsible for the initial data load from SAP ERP to SAP CRM. Which categories of data do you have to consider?
Note: There are 3 correct answers to this question.
a) Corporate objects
b) Customizing objects
c) CRM-specific objects
d) Condition objects
e) Business objects
06. For which of the given processes is CRM Billing required for invoicing?
Note: There are 3 correct answers to this question.
a) Service parts management
b) Service order management
c) Financial service and leasing
d) Intellectual Property Management
e) Sales order management
07. Which of the following SAP software components can be integrated with SAP CRM to allow you to compile and synchronize all the relevant data used to monitor and measure the success of your enterprise?
Note: Please choose the correct answer.
a) SCM
b) HCM
c) BW
d) SRM
08. Which of the following components embedded in the CRM middleware are part of the CRM Web Channel environment?
Note: There are 2 correct answers to this question.
a) Index server and search engine.
b) Consolidated database (CDB).
c) Internet Pricing and Configurator (IPC)
d) Communication management software
09. Which of the following are possible sources in access sequences used in partner determination?
Note: There are 2 correct answers to this question.
a) Buying center
b) Target groups
c) Business partner relationships
d) Preceding transactions
10. Which of the following actions can Interaction Center agents start when processing inbound phone calls?
Note: There are 3 correct answers to this question.
a) Qualify a lead.
b) Identify the account.
c) Start the interactive script editor.
d) Identify an installed base component/object.
e) Create a new alert.
Solutions are at the end of the blog .
Question Set 2
Note: There are 2 correct answers to this question.
a) Application Enhancement Tool
b) Design Layer Customizing
c) UI Configuration Tool
d) UI Personalization
02. You want to automatically set all expired quotations to complete. What is the most time efficient way to achieve this requirement?
Note: Please choose the correct answer.
a) Define an alert profile.
b) Define an action profile.
c) Define an incompleteness procedure.
d) Define a workflow template.
03. Which tools are used to configure the SAP CRM WebClient UI?
Note: There are 3 correct answers to this question.
a) Graphical Modeler
b) Administration Console
c) UI Configuration Tool
d) Skin Workbench
e) Application Enhancement Tool
04. Your customer asks you to explain the difference between quotations and sales orders. Which function is supported in quotations but not in sales orders in SAP CRM?
Note: Please choose the correct answer.
a) Sales probability
b) Campaign determination
c) Use of payment cards
d) Availability check
05. Account classification can be used to classify your accounts according to any criteria you choose. Which of the following statements is correct?
Note: Please choose the correct answer.
a) You can assign any number of criteria and attributes to each classification category.
b) Classification categories are fixed and cannot be enhanced.
c) Account classification influences the header fields that are displayed within an account.
d) Account classification allows the assignment of several classification attributes to one account.
06. You want to systematically create service orders from a service contract at specified periods. What do you need to define?
Note: Please choose the correct answer.
a) A product service letter
b) Service Level Agreements
c) A service plan
d) Counters
07. Which of the following form part of the three step billing process in SAP CRM?
Note: There are 3 correct answers to this question.
a) Input processing
b) Output processing
c) Order integration
d) Billing
e) Company code definition
08. What are the benefits of CRM Analytics?
Note: There are 3 correct answers to this question.
a) CRM interactive reports can be used to analyze activities, leads, and opportunities.
b) Analysis scenarios provide predefined packages and content for controlling customer-focused processes.
c) CRM Analytics can be used to transfer SAP ERP documents to the SAP CRM system for analysis.
d) CRM Analytics can be used to predict customer behavior.
e) CRM Analytics can be used to measure CRM service transaction profitability in real time.
09. Which of the following statements regarding marketing attributes are correct?
Note: There are 2 correct answers to this question.
a) Marketing attributes can be assigned to a business partner.
b) Marketing attributes can be used in the SAP CRM Web Channel.
c) Marketing attributes always can have only one value selected.
d) Marketing attributes can only be assigned to one attribute set
10. Which of the following are examples of business transactions in SAP CRM?
Note: There are 3 correct answers to this question.
a) Appointments/meetings
b) Campaigns
c) Call lists
d) Rebate agreements
e) Service confirmations
Question set 3
Q 1 - Which of the following is a submodule in SAP Customer Relationship Management CRM?
A - SAP CRM Sales
B - SAM CRM Marketing
C - SAP CRM Analytics
D - SAP CRM Service
E - All of the above
Q 2 - Which of the following is known as part of SAP On Demand solution?
A - Sybase
B - SAP MDM
C - Sales on demand
D - All of the above
Q 3 - With acquisition of Hybris, SAP CRM Web Channel is no longer in use and all the companies that has CRM Web Channel WCEM license, SAP recommends to use SAP Hybris to manage E-Commerce and Marketing needs?
A - True
B - False
Q 4 - In SAP CRM, which of the following component contains Adapter and CRM Middleware to communicate with hand held devices?
A - SAP CRM Server
B - SAP Enterprise Portal
C - SAP Mobile Clients
D - Handheld devices
Q 5 - Which of the following is the latest SAP CRM version?
A - CRM 9.0
B - CRM 7.0(EHP2)
C - CRM 2012
D - CRM Enterprise
Q 6 - Which of the following is incorrect about maintaining divisions in CRM?
A - When you are using CRM with ECC, there is a need to maintain a dummy division.
B - You can also use a header division in CRM so that dummy division for data transfer is not required.
C - To use division at header level in business transactions in CRM, you can select the check box- "Division not act".
D - To use division at header level in business transactions in CRM, you can select the indicator- "Header Div Act".
Q 7 - In SAP CRM RDS, RDS stands for?
A - Rapid Deployment System
B - Rapid Development Solution
C - Rapid Data Solution
D - Rapid Deployment Solution
Q 8 - Which of the following T-code is used to access Customer Interaction Center in SAP Easy access?
A - CIC0
B - COMMPR01
C - CRM_UI
D - None of these
Q 9 - In SAP CRM Web Client, which of the following area involves where changes happen with user actions and where user works?
A - Navigation bar
B - Header Area
C - Work Area
D - All of the above
Q 10 - Which of the following functions are supported using CRM 7.0 Web Channel?
A - E-Commerce
B - E-Selling
C - Direct Sales
D - Online Shopping
Q 11 - In SAP CRM Web Client Work Area, where do you navigate to to display alerts, business transactions and alerts that are assigned or pending to user?
A - Home
B - Work List
C - Email inbox and calendar
D - Header
Q 12 - In SAP CRM, which of the following areas are focused using CRM business by design?
A - Internet Sales
B - Partner Channel Management
C - Online and E-commerce sales
D - Customer Contact Management
Solutions:
| QUESTION: 01Answer: c | QUESTION: 02Answer: c | QUESTION: 03Answer: c, d, e | QUESTION: 04Answer: c, d | QUESTION: 05Answer: b, d, e |
| QUESTION: 06Answer: a, c, d | QUESTION: 07Answer: c | QUESTION: 08Answer: a, c | QUESTION: 09Answer: c, d | QUESTION: 10Answer: a, b, d |
| QUESTION: 01Answer: b, c | QUESTION: 02Answer: c | QUESTION: 03Answer: c, d, e | QUESTION: 04Answer: a | QUESTION: 05Answer: d |
| QUESTION: 06Answer: c | QUESTION: 07Answer: a, b, d | QUESTION: 08Answer: a, b, d | QUESTION: 09Answer: a, b | QUESTION: 10Answer: a, d, e |
Question Number
Answer Key 1 E
2 C
3
A
4
A
5
B
6
C
7
D
8
A
9
C
1
0
A
1
1
B
1
2
D
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