SAP RDS FAQs

What is RDS?

SAP rapid-deployment solutions are simple, scalable solutions , where SAP provides in one package everything you need to be up and running quickly – including preconfigured software and implementation services – in just weeks. With a defined scope and predictable costs, there are no surprises.

Can I implement this rapid-deployment solution if I already have basic CRM functionality implemented not using an RDS?

No, the rapid deployment service is based on a greenfield implementation.

I have implemented the SAP CRM rapid-deployment solution? Can I now implement the SAP CRM Service Management rapid-deployment solution on top?

No, the rapid deployment service is based on a greenfield implementation

If I already have ERP, can I use my accounts and contacts and installed base?

For existing ERP customers, accounts and contacts and installed base will be uploaded from the ERP system into CRM.

Can I only purchase Complaints and Returns Management?

Yes, you can only purchase the service for implementing complaints and returns management.

Is it possible to include functionality which is not included in the current scope of the rapid-deployment solution?

Yes, some flexibility is outlined in the statement of work, if this is not covered then additional agreements need to be made

Is the rapid-deployment solution compatible with my solution for CTI (telephony integration)

The rapid-deployment solution is compatible with most major CTI products such as Avaya, Cisco, Genesys, Interactive Intelligence, Siemens, and of course SAP BCM. Please also review the Partner Information Center. 

Does the package include SAP JAM integration for the service request and service order?

No, you need to implement SAP Business Collaboration rapid-deployment solution to include this functionality.

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