ISU CRM - 1
Overview of SAP IS-U CCS modules
The IS-U CCS is a Industry Solution from SAP which address the needs of a customer oriented utility company. In the next pages we’ll refer to SAP for Utilities Industry Solution simply as IS-U or CCS.
IS-U comprises the following modules:
Master Data and Basic Functions
Customer Services
Work Management
Device Management
Billing & Invocing
Energy Data Management
Contract Accounts
A complete SAP for Utilities solution should also contain the following SAP products:
CRM – Customer Relationship Management
BW – Business Warehouse.
The CRM solution is design to cover all the marketing, customer acquisition, sales and customer services processes of a utility company. It is fully integrated with the IS-U: CRM works as a front end (contracts, customer services, market campaigns and IS-U as a backend (billing, payment processing, work management, etc). For example when using a CRM as a front end system, a contact created in CRM is replicated automatically in IS-U where the necessary master data is created automatically using Master Data Templates.
The Business Warehouse solution is used for reporting. Is comes with a Business Content which already contains a lot of predefined Info Cubs and reports.
Where can IS-U be implemented?
The traditional value chain in the energy industry is:
Generation, transmission, Distribution, Supply and Customer Services and Billing.
The IS-U has been successfully implemented and design for the Distribution, Supply and Customer Services and Billing. However IS-U (mostly EDM) has been implemented in Transmission companies as well. Of course with a few/a lot of developments depending on which of the business processes were covered in IS-U.
Typical landscape for a SAP for Utility Solution
The IS-U CCS is a Industry Solution from SAP which address the needs of a customer oriented utility company. In the next pages we’ll refer to SAP for Utilities Industry Solution simply as IS-U or CCS.
IS-U comprises the following modules:
Master Data and Basic Functions
Customer Services
Work Management
Device Management
Billing & Invocing
Energy Data Management
Contract Accounts
A complete SAP for Utilities solution should also contain the following SAP products:
CRM – Customer Relationship Management
BW – Business Warehouse.
The CRM solution is design to cover all the marketing, customer acquisition, sales and customer services processes of a utility company. It is fully integrated with the IS-U: CRM works as a front end (contracts, customer services, market campaigns and IS-U as a backend (billing, payment processing, work management, etc). For example when using a CRM as a front end system, a contact created in CRM is replicated automatically in IS-U where the necessary master data is created automatically using Master Data Templates.
The Business Warehouse solution is used for reporting. Is comes with a Business Content which already contains a lot of predefined Info Cubs and reports.
Where can IS-U be implemented?
The traditional value chain in the energy industry is:
Generation, transmission, Distribution, Supply and Customer Services and Billing.
The IS-U has been successfully implemented and design for the Distribution, Supply and Customer Services and Billing. However IS-U (mostly EDM) has been implemented in Transmission companies as well. Of course with a few/a lot of developments depending on which of the business processes were covered in IS-U.
Typical landscape for a SAP for Utility Solution
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