CRM -SYBASE activities connection process ..

Once all the required custom fields are available for Activity Management, the following steps have to be followed to populate the additional fields to the Activity Management screen in CRM Mobile Application (Sybase).

Currently there is an Enhancements available for integrating the CRM with Sybase. Additional logic needs to be implemented in the Enhancement to integrate the additional fields to be populated in the Mobile application. The Enhancement details are as given below.

1) Enhancement Implementation name ......... BADI Implementation ZCRAC_BI001 for the BADI Definition CRM_ACTIVITY_MOB_SMARTPHONE. The BADI Definition is a part of the Enhancement spot CRM_MOBILE_SMARTPHONE.

The BADI Implementation has following methods

CRM_BADI_ACT_MOBILE_GETLIST – Activity Get list -Mobile Smart Phone

CRM_BADI_ACT_MOBILE_GETDETAIL – Activity Get detail - Mobile Smart Phone

CRM_BADI_ACT_MOBILE_CREATE – Activity Create Mobile Smart Phone

CRM_BADI_ACT_MOBILE_CHANGE – Activity Change Mobile Smart Phone

Additional logic needs to be implemented in the above methods to populate the data to and from the CRM Mobile Application (Sybase) to CRM.

2) Additionally there may be a need for Enhancement on the Function Modules belonging to the function group ‘CRM_BUPA_MOBILE’. The following are the function modules of the function group.

CRM_ACTIVITY_MOBILE_CHANGE CRM Mobile: Change Function for Activity Management

CRM_ACTIVITY_MOBILE_CREATE CRM Mobile: Create Function for Activity Management

CRM_ACTIVITY_MOBILE_CUST_READ CRM Mobile: Fetch Customization Details

CRM_ACTIVITY_MOBILE_DELETE CRM Mobile: Delete Function for Activity Management

CRM_ACTIVITY_MOBILE_DELTA Function module for delta downloads of Activities

CRM_ACTIVITY_MOBILE_GETDETAIL CRM Mobile: Get Detail for Activity Management

CRM_ACTIVITY_MOBILE_GETLIST CRM Mobile: Get list for Activity Management

CRM_ACTIVITY_MOBILE_SEARCH CRM Mobile: Search Function for Activity Management