General ways of how a CRM can be enhanced..

General ways of how a CRM can be enhanced?A. There are several ways to enhance the CRM system. Some of them are:
- Transaction LauncherYou can add external applications to the CRM WebClient User Interface using the
transaction launcher and SAP ITS (Internet Transaction Server). These could be for
example,
 -        Web sites of your choice
-        Transactions in an ERP system
-        Administration transactions in the CRM system
- BSP Components WorkbenchThis is at a technical level and typical changes carried out are e.g. Adding a completely
new View.
It assist with the Component Enhancements.
- UI Configuration ToolAllows to make changes such as:
Adding or removing fields
Changing field labels
Adding Headers
Making fields mandatory
Displaying assignment blocks (direct, lazy)

Customer specific changes to the UI must be performed using a Role Configuration Key
- Easy Enhancement WorkbenchEasy Enhancement Workbench (EEWB) is a development tool that does not require
technical knowledge to be used.
 It automatically creates transportable ABAP objects, updates events and implements
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