How CRM can be enhanced ?

There are several ways to enhance the CRM system some of them are:

- Transaction Launcher

You can add external applications to the CRM WebClient User Interface using the
transaction launcher and SAP ITS (Internet Transaction Server). These could be for
example,

-        Web sites of your choice
-        Transactions in an ERP system
-        Administration transactions in the CRM system


- BSP Components Workbench

This is at a technical level and typical changes carried out are e.g. Adding a completely
new View.
It assist with the Component Enhancements.


- UI Configuration Tool

Allows to make changes such as:
Adding or removing fields
Changing field labels
Adding Headers
Making fields mandatory
Displaying assignment blocks (direct, lazy)

Customer specific changes to the UI must be performed using a Role Configuration Key



- Easy Enhancement Workbench

Easy Enhancement Workbench (EEWB) is a development tool that does not require
technical knowledge to be used.

It automatically creates transportable ABAP objects, updates events and implements
BADIs.