Checkout

This function or procedure is available with SAP CRM or SAP ERP as the back end connected to SAP Web Channel Experience Management. Note that if you use SAP CRM as the back end, a system connection between SAP CRM and SAP ERP might be required.

Web shop customers must go to checkout to create and submit orders. For more information about orders, seeOrders. Note that Web shop customers can create orders from quotations. For more information about quotations, see Quotations.

Prerequisites

• You have configured checkout processes (see Configuring Checkout Processes).
• You have made the necessary settings in the Checkout module of Web Channel Builder.

Features

Web shop customers can access checkout at any time from the Checkout link in the top right corner of the main navigation area, as well as from the shopping cart preview.

In the default delivery, the checkout process is a one-page guided procedure consisting of 5 steps. The number, sequence, and contents of the steps are configurable. At all times, a shopping cart summary is displayed along with the checkout steps.

Consumer Scenario: Checkout Steps

The system uses bill-to addresses to determine where invoices are sent. Bill-to addresses are not necessarily the same as ship-to addresses.

The system uses ship-to addresses to determine where products are sent. Ship-to addresses are also the basis for tax calculation and shipping cost calculation. Ship-to addresses are not necessarily the same as bill-to addresses.

The following table explains the checkout steps in the standard delivery, by back end:

Checkout Step	SAP CRM Back End	SAP ERP Back End
Personal Details	Web shop customers can log on to (or register with) the Web shop if they have not done so before. If they are logged on already, their personal details are displayed. If Web shop customers have created checkout profiles, the default checkout profile is displayed. Customers can view the checkout profile and select a different checkout profile.
Billing Details	All addresses from the personal data are displayed. If checkout profiles exist, the bill-to address of the default checkout profile or of the selected checkout profile is preset. If no checkout profiles exist, the registration address is displayed and preset. Web shop customers can view the details of all addresses, select a different address, or enter a new address that is only valid for the current order (document address). The new address can be in the name of a different person. New bill-to addresses are automatically available for shipping as well.	The address from the personal data is displayed. Web shop customers can view the details of the address and enter a new address that is only valid for the current order (document address). The new address can be in the name of a different person.
Shipping Details	All addresses from the personal data are displayed. If checkout profiles exist, the ship-to address of the default checkout profile or of the selected checkout profile is preset. If no checkout profiles exist, the registration address is displayed and preset. Web shop customers can view the details of all addresses, select a different address, or enter a new address that is only valid for the current order (document address). The new address can be in the name of a different person. New ship-to addresses are automatically available for billing as well.	The address from the personal data is displayed. Web shop customers can view the details of the address and enter a new address that is only valid for the current order (document address). The new address can be in the name of a different person.
	The shipping costs are calculated dynamically depending on the ship-to address.
	With delivery types, all delivery types enabled in the Checkout module of Web Channel Builder are displayed. The delivery type of the default checkout profile or of the selected checkout profile is preset. If no checkout profiles exist, the system determines the default from a setting you make in the Checkout module of Web Channel Builder.
Payment Details	Web shop customers can enterpromotional codes (see Campaign Determination), to benefit from available discounts. They can also redeem gift cards or loyalty points (see Gift Cards andLoyalty Management).	Not available
	All payment methods enabled in the Payment Methods module of Web Channel Builder are displayed. The payment method of the default checkout profile or of the selected checkout profile is preset. If no checkout profiles exist, the system determines the default from a setting you make in the Payment Methods module of Web Channel Builder.
Review and Place Order	Web shop customers review orders, accept the terms and conditions, and submit orders. Submitting orders without accepting the terms and conditions is not possible. After submission of an order, an order confirmation is displayed. You can use the order ID to track the order in the back end.
	Note If the back end has determined that an item quantity has to be split into several deliveries, one schedule line is displayed for each delivery date. This also applies to the order confirmation.	Note If the back end has determined that an item quantity has to be split into several deliveries, the latest delivery date is displayed for the item. This also applies to the order confirmation.

Contact Scenario: Checkout Steps

The system uses bill-to addresses to determine where invoices are sent. Bill-to addresses are not necessarily the same as ship-to addresses.

The system uses ship-to addresses to determine where products are sent. Ship-to addresses are also the basis for tax calculation and shipping cost calculation. Ship-to addresses are not necessarily the same as bill-to addresses.

In the contact scenario, all address information in checkout is read-only. Web shop customers cannot create new bill-to parties or ship-to parties; neither can they create new addresses for these parties. However, they can select different bill-to parties or ship-to parties.

The following table explains the checkout steps in the standard delivery, by back end:

Checkout Step	SAP CRM Back End	SAP ERP Back End
Personal Details	Web shop customers can log on to the Web shop if they have not done so before. If they are logged on already, their personal details are displayed. If Web shop customers have created checkout profiles, the default checkout profile is displayed. Customers can view the checkout profile and select a different checkout profile.
Billing Details	All bill-to parties of the sold-to party, as found through partner determination in the order, are listed, including the sold-to party itself, with one address each. In the back end, these bill-to parties are corporate accounts that have relationship Is the Bill-To Party Ofwith the sold-to party. In practice, in most cases, the bill-to party is identical to the sold-to party. Web shop customers can view the details of all bill-to parties and select a bill-to party from the list.	All bill-to parties of the sold-to party, as stored in the customer master data, are listed, including the sold-to party itself, with one address each. In the back end, these parties are stored as having partner function Bill-to party in relation to the sold-to party. In practice, in most cases, the bill-to party is identical to the sold-to party. Web shop customers can view the details of all bill-to parties and select a bill-to party from the list.
Shipping Details	All ship-to parties of the sold-to party, as found through partner determination in the order, are listed, including the sold-to party itself, with one address each. In the back end, these ship-to parties are corporate accounts that have relationship Is the Ship-To Party/Recipient Of with the sold-to party. Web shop customers can view the details of all ship-to parties and select a ship-to party from the list.	All ship-to parties of the sold-to party, as stored in the customer master data, are listed, including the sold-to party itself, with one address each. In the back end, these parties are stored as having partner function Ship-to party in relation to the sold-to party. Web shop customers can view the details of all ship-to parties and select a ship-to party from the list.
	The shipping costs are calculated dynamically depending on the ship-to address.
	With delivery types, all delivery types enabled in the Checkout module of Web Channel Builder are displayed. The system determines the default from a setting you make in the Checkout module of Web Channel Builder.
Payment Details	Web shop customers can enterpromotional codes (see Campaign Determination), to benefit from available discounts.	Not available
	All payment methods enabled in the Payment Methods module of Web Channel Builder are displayed. The system determines the default from a setting you make in the Payment Methods module of Web Channel Builder.
Review and Place Order	Web shop customers review orders, accept the terms and conditions, and submit orders. Submitting orders without accepting the terms and conditions is not possible. After submission of an order, an order confirmation is displayed. You can use the order ID to track the order in the back end.
	Note If the back end has determined that an item quantity has to be split into several deliveries, one schedule line is displayed for each delivery date. This also applies to the order confirmation.	Note If the back end has determined that an item quantity has to be split into several deliveries, the latest delivery date is displayed for the item. This also applies to the order confirmation.