SAP CRM Tutorials: All Tables and technical details .

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How to Trace performance in Webui

For tracing the performance of WEBUI using SE30.Try these steps: 1)Open Transaction SE30. 2) Click For User/Service. 3) Create new Task. [Process Type: HTTP & Object Type: URL] 4) Test the scenario inWebui which you want to measure. 5) Select Other File to view your trace.This will give you the analysis. 6) Come back to Tasks and Delete your Task that you have created at step 3. This stops the measurement.

IBase - Technical.

These are the most important objects while dealing with Ibases. ************************************************************* Important FMs : ************************************************************* 1. CRM_IBASE_GET_DETAIL() 2. CRM_ICSS_GET_IBASE_DETAIL()    " most important  3. CRM_IBASE_COMP_GET_DETAIL() ************************************************************* Important Packages : ************************************************************* 1. IB_CRM_ENV - Package for IBase FM, 2. IB00 - Package for important tables of IB. ************************************************************* Table links : ************************************************************* IBASE-IBASE = IBIN-IBASE IBIN-INSTANCE = IBST-INSTANCE. IBST-ROOT = IBINOWN-INSTANCE. IBINOWN-OBJKEY = COMM_PRODUCT-PRODUCT_GUID

4a.Tables -Most BASIC

These are some important tables in CRM : - BUT000 : BP: General data - Contains Business Partner Number, Partner Category, Partner Type, First Name, Last Name etc. - BUT020 BP: Addresses - BUT050 BP relationships/role definitions: General data - Contains Relationship, Partner Number (PARTNER1), Relationship Category - BUT051 BP Relationship: Contact Person Relationship Similar to - BUT050 additionally contains Contact Person's Address data - BUT0BK Business Partner: Bank Data & Details BP Number, Bank Key, Bank Country Key, Bank Account Number - BNKA Bank Master Data - BUT100 BP: Roles - ADR2 Telephone Numbers (Business Address Services) - ADR6 SMTP Numbers (Business Address Services) - Contains Email – Id of the BP. - ADRC Addresses (Business Address Services) - BP's Complete Address Details- City, Country, Post Code, District, Street, Title No Etc - TSAD3T Table containing the Title text against a Title No. - COMM_PRODUCT Master Table for Product - CRMM_BUAG Master table for Business Agreement - CRMM_BUAG_H Header Data for Business Agreement such as Tax Category, Tax Characteristic, Form key, Business Agreement Class. Data in this table correspond to ISU - CRMD_OPPORT_H      OPPORTUNITY HEADER DATA - CRMD_ORDERADM_H Contains the Header Information for a Business Transaction. Note: 1. It doesn't store the Business Partner responsible for the transaction. To get the Partner No, link it with CRM_ORDER_INDEX. 2. This table can be used for search based on the Object Id(Business Transaction No). - CRMD_OPPORT_H OPPORTUNITY HEADER DATA - CRMD_CUSTOMER_H Additional Site Details at the Header Level of a Business Transaction - CRMC_PROC_TYPE Master table Business Transaction Type - CRMC_PARTNER_FCT Definition of Partner Functions - SCPRIOT Priorities for Activities with priority text. - CRMC_PROC_TYPE_T Text for a transaction type - CRMC_ACT_OBJ_T Objective Number and Text for Activities - TJ30T All the status code and text - CRMC_PR_ASSIGN : Transaction Type and its Transaction Type Object. - IBIB : Installed Base/Ibase - IBIN : Installed Base Components

9.Useful CRM notes

1.    1652108 - Unable to debug a BSP Application

8.How to transport a standard text from one system to another:

1.Make changes to the text in SO10. Lets suppose you made changes in the text ZTESTTEXT in SO10 and saved it. 2.Now Go to SE09 and create a new workbench request and change the type of the subtask to Development/Correction by selecting the subtask and  clicking Request/Task->Change Type from menu : 3.Go to SE38 and run program RSTXTRAN Give the Transport subrequest number which you created in step 2 and enter the text name which you changed in step 1. and execute. In the next screen select the text and press enter. Then Click Trsfr texts to corr. And release the transport.This will transport the text changes.

7. BI Transactions

RSA0: Content Settings Maintenance RSA1: Modeling – Data Warehousing Workbench RSA1OLD: BW Administrator Workbench (OLD) RSA2: OLTP Metadata Repository RSA3: Extractor Checker RSA5: Install Business Content RSA6: Maintain Datasource RSA7: BW Delta Queue Monitor RSA8: Data Source Repository RSA9: Transfer Application Components RSA10: Real time Test Interface Source System RSA11: DW Workbench: Infoprovider Tree RSA12: DW Workbench: Infosource Tree RSA13: DW Workbench: Source System tree RSA14: DW Workbench: Info Object Tree RSA15: DW Workbench: Data Source Tree RSA16: DW Workbench: Favourities Tree RSA17: DW Worbench: General Search RSAN_VERI: Analysis Process: Test Monitor RSAN_WB_TST: Analysis Process: Display Data RSANWB: Analysis Process Designer RSAWB: DW Workbench (Last View) UG_BW_RSA1: Admin Workbench:Modeling

4.Function modules in CRM

Function Group BUBA_3 – Contains function modules to read and change business partner addresses, central data, bank details, payment cards, roles. Function modules for contact person and employee specific information retrieval / change are also included. For most of the function modules that retrieve data, business partner number is passed as import parameter. Data is retrieved in the tablespecified in the interface. Return table returns status messages. For most of the function modules that add business partner related details, business partner number and a table containing the detailsto be added are passed via the interface. Return table returns status messages. Data Creation Name Description GUID_CREATE Create GUID for a Business Transaction BAPI_BUSPROCESSND_CREATEMULTI Bapi to create Service Contracts programmatically. Pass the inputfields to be created in the contract. Note: BAPI_BUSPROCESSND_SAVE must be called after this function call to save the Service Contract. BAPI_BUSPROCESSND_SAVE Bapi to save the Service Contracts. BAPI_ECRMISUTO_INIT Initialize the creation of Ibase in CRM BAPI_ECRMISUTO_CREATEMULTIPLE Create the Installed Base and its components. Note: Always call the function module ‘BAPI_TRANSACTION_COMMIT’ after call to any Bapi CRM_IBASE_INITIALIZE Initialize the changes to be done in Ibase in CRM CRM_IBASE_SAVE Call this FM to save the changes in the Ibase BAPI_BUPA_FRG0130_CREATE Bapi to create Business Agreement for a customer BAPI_BUPA_ADDRESS_ADD Add invoice address for business partner. Pass the address type as ‘rechnung’ to add invoice address BAPI_BUPA_BANKDETAIL_ADD Add bank details for the business partner BAPI_BUPA_CREATE_FROM_DATA BAPI for business partner creation as Organization, Person or Group in general role. Same BAPI can be used to create Contact Person for the Business Partner BAPI_BUPR_RELATIONSHIP_CREATE Function module to establish the Business Partner and Contact Person Relationship. Pass the Relationship Category as ‘BUR001’ BAPI_BUPA_ROLE_ADD Add Role to Business Partner for e.g. Sold to Party ‘CRM001’, Contact Person ‘BUP001’ BAPI_BUPA_TAX_ADD BAPI Add Tax Number for the existing Business Partner BAPI_BUPA_FRG0040_CREATE Create Classification Data for a Business Partner BAPI_BUPA_FRG0130_CREATE Create Business Agreement BAPI_BUSPROCESSND_CREATEMULTI BAPI to create Contract. Populate the Header and Line Item Details before calling the BAPI Data Retrieval Name Description BAPI_BUPA_ADDRESSES_GET Determine All Addresses BAPI_BUPA_ADDRESS_GETDETAIL Read Address BAPI_BUPA_ADDRESS_GET_NUMBERS Read Address Numbers BAPI_BUPA_BANKDETAILS_GET Determine All Bank Details BAPI_BUPA_BANKDETAIL_GETDETAIL Read Bank Details BAPI_BUPA_BANKDETAIL_NUMBERS Read Bank Details Numbers BAPI_BUPA_CENTRAL_GETDETAIL Read Central Data BAPI_BUPA_EXISTENCE_CHECK Check Existence of Business Partner BAPI_BUPA_GET_NUMBERS Read Business Partner Numbers BAPI_BUPA_RELATIONSHIPS_GET Determine All BP Relationships BAPI_BUPA_ROLES_GET Determine All Roles BAPI_BUPA_ROLE_EXISTENCE_CHECK Check Existence of Role BAPI_BUPA_SEARCH Search Business Partner for Telephone, E-Mail, Address BAPI_BUPA_STATUS_GETDETAIL Business Partner: Read Status BAPI_BUPR_ACTIVITYP_EXISTCHECK Check Existence of Contact Partner Relationship BAPI_BUPR_CONTP_ADDRESSES_GET Read Contact Person Relationship Addresses BAPI_BUPR_CONTP_ADDR_GETDETAIL Read Contact Person Relationship Addresses BAPI_BUPR_CONTP_GETDETAIL Read Contact Person Relationship BAPI_BUPR_EMPLO_ADDRESSES_GET Read Contact Person Relationship Addresses BAPI_BUPR_EMPLO_ADDR_GETDETAIL Read Employee Relationship Address BAPI_BUPR_EMPLO_GETDETAIL Read Employee Relationship BAPI_BUPR_RELATIONSHIP_GET Read General Relationship BAPI_BUPR_RELSHIP_CHECKEXIST Check Existence of General Relationship BAPI_BUPR_RELSHIP_GET_DETAIL Read General Relationship BAPI_BUPR_RESP_EMPLO_CHEKEXIST Read Relationship of Employee Responsible BUPA_PARTNER_CONTACT_SEARCH Searches business partners for telephone, E-Mail, address ECRM_ISU_COMP_BY_ADDRESS Check for Existence of Ibase CRM_ORDER_GET_HEADER_GUID Get Header GUID for Item GUID pass ref_kind as b CRM_ORDERADM_H_READ_OW Read the Header Details for a Business Transaction. Pass the Header guid. CRM_ORDERADM_I_READ_OW Read the Line Item Details for a line item. Pass the line item guid. CRM_ORDER_READ Get all the Service Contract details. Note: Pass the requested objects to fetch only the required details. This can also be used to get the details of activities/leads/opportunities etc. CRM_ORDER_GETSTATUS Get status of the Service Contract Note: CRM_ORDER_READ Function Module CRM_ORDER_READ is a function module which can be used to get the details of any business transaction based on the Header GUID, Item GUID or both. Always pass the IT_REQUESTED_OBJECTS structure to this function module to fetch the required details only. This function module can not be executed directly instead SAP has provided a report CRM_ORDER_READ for the same for testing purpose. We can pass Business Transaction Number (Object ID), Header GUID or Item GUID to this report to get the required details. Some Exporting Parameters in CRM_ORDER_READ Function Modul Return Structure Name Details Fetched ET_ORDERADM_H Header Details of a Business Transaction such as OBJECT_ID, PROCESS_TYPE etc. ET_ORDERADM_I Item Details of a Business Transaction such as  PRODUCT, PRODUCT_KIND, HEADER etc. ET_ACTIVITY_H Header Details of an activity such as PRIORITY, OBJECTIVE, Address Details etc. ET_ACTIVITY_I Item Details of an activity. ET_CUSTOMER_H Additional details at Header level ET_CUSTOMER_I Additional details at Item level ET_APPOINTMENT All the dates at Header and Item level ET_PARTNER Partner Details at Header and Item level ET_STATUS Status of Business Transaction at Header and Item level ET_BILLING Billing related details for a Business Transaction both at Header and Item (This structure was enhanced in a leading ISU SAP-CRM implementation to include BUAG_ID(Business Agreement) field in a Service Contract ET_ORDPRP_OBJL_I_D Object List details such as PRODUCT ET_DOC_FLOW Ref. Details of the previous Business Transaction Data Maintenance Name Description BAPI_BUSPROCESSND_CHANGEMULTI Bapi to change Service Contracts programmatically. Pass the inputfields to be modified. Note: CRM_ORDER_SAVE function module must be called to save the changed contract explicitly after call to this function module. CRM_ORDER_SAVE Save the changes made to the Service Contract. Just pass the Header_GUID of the service contract. CRM_APPT_MAINTAIN_SINGLE_OW Maintain the Dates for a Service Contract (Start Date, End date, Date of Sale, Planned Contract Start Date etc). Don’t forget to pass the input_fields to be maintained. Note: CRM_ORDER_SAVE function module must be called to save the changed contract explicitly after call to this function module. CRM_STATUS_MAINTAIN_OW Maintain the user status of Service Contracts. Don’t forget to pass the input_fields to be maintained. Note: CRM_ORDER_SAVE function module must be called to save the changed contract explicitly after call to this function module. CRM_IBASE_COMP_CHANGE Change the Installed Base components Note: Always call the FM ‘CRM_IBASE_SAVE’ to save the changes done to Ibase BAPI_BUPA_BANKDETAIL_CHANGE Change Bank Details BAPI_BUPA_BANKDETAIL_REMOVE Delete Bank Details BAPI_BUPA_CENTRAL_CHANGE Change Central Data BAPI_BUPA_ADDRESS_CHANGE Change Address BAPI_BUPA_ADDRESS_REMOVE Delete Address BAPI_BUPA_BANKDETAIL_CHANGE Change Bank Details BAPI_BUPA_BANKDETAIL_REMOVE Delete Bank Details BAPI_BUPA_CENTRAL_CHANGE Change Central Data BAPI_BUPA_CENTRAL_SAVEREPLICA ALE Replicating Central Data BAPI_BUPA_STATUS_REMOVE Business Partner: Delete Status BAPI_BUPR_ACTIVITYP_CHANGE Change Contact Partner Relationship BAPI_BUPR_ACTIVITYP_DELETE Delete Contact Partner Relationship BAPI_BUPR_CONTP_ADDR_CHANGE Change Contact Person Relationship Address BAPI_BUPR_CONTP_ADDR_REMOVE Delete Contact Person Relationship Address BAPI_BUPR_CONTP_CHANGE Change Contact Person Relationship Address BAPI_BUPR_CONTP_DELETE Delete Contact Person Relationship BAPI_BUPR_EMPLO_ADDR_CHANGE Change Employee Relationship Address BAPI_BUPR_EMPLO_ADDR_REMOVE Delete Employee Relationship Address BAPI_BUPR_EMPLO_DELETE Delete Employee Relationship BAPI_BUPR_RELATIONSHIP_CHANGE Change General Relationship BAPI_BUPR_RELATIONSHIP_DELETE Delete Relationships BAPI_BUPR_RELATIONSHIP_REMOVE Delete General Relationship BAPI_BUPR_RESP_EMPLO_DELETE Delete Relationship of Employee Responsible Generic Name Description BAPI_CURRENCY_CONV_TO_INTERNAL Function Module to convert the Currency field to internal format. Enter the currency and amount to convert. CCM_GO_BACK_MONTHS Go Back specified number of months from a given date. Other Name Description ECRM_ISU_ACTIVITY_DISPLAY Displays an activity by taking the Business Transaction Number for the same. CRM_CLM_CREATE_CALL_LIST Create call list for activities generated

3.Data Retrieval

Linking Business Partner Tables logically BUT000 – contains the key as Business Partner Number – thus other details of business partner such as Category, Type, Name, Language, Country, Contact Person etc can be obtained from it by using the corresponding BP Number. BUT0BK- Using the BP Number and Bank Detail ID, details such as Bank Account Number, Account Holder’s Name, and Name of Bank Account etc can be obtained. BUT020 – ADRC – ADR2 – ADR6 is the link of tables used to get the Address Details of the BP corresponding to Business Partner Number (obtained from BUT000) and the address number from BUT020 table. Roles of Business Partner can be obtained from the table BUT100. Contact Person and related details for a BP number (BUT000) can be obtained using the table BUT051. Business Partner’s Roles and Relationship Details for BP number (BUT000) can be obtained from BUT050. Linking Service Contract Tables Logically CRMD_ORDER_INDEX: Contains GUID’s of all the transactions in CRM. Also provides a link to connect Business Partner with the CRM Transaction. CRMD_CUSTOMER_H: Contains Additional Contract Details (enhanced fields), linked to Header GUID. CRMD_CUSTOMER_I: Contains Additional Site Details (enhanced fields), links Header and Item GUID’s for all the transactions. CRMD_ORDERADM_H: Contains Header Details. GUID field can be used to link with CRMD_ORDER_INDEX. CRMD_ORDERADM_I: Contains Item Details. HEADER field can be used to link with CRMD_ORDERADM_H (header guid). Categorization of CRM Business Transaction based on Subobject Category We have used Subobjects to categorize the Business Transactions in CRM for a leading ISU-SAP CRM implementation. Business Transaction Name SUBOBJECT CATEGORY Activity BUS2000126 Service Contract BUS2000112 Lead BUS2000108 Opportunity BUS2000111 Task BUS2000125 Utility contract item BUS2000147 Note: For Example if you want to retrieve all the activities in CRM, pass the OBJECT_TYPE as ‘BUS2000126‘ in CRMD_ORDER_INDEX table. The Subobject Category can be customized for a business transaction from the transaction SPRO.

2.Tables in CRM

SAP CRM Tables Master Data Tables Business Partner BUT000 BP: General dataContains Business Partner Number, Partner Category, Partner Type, First Name, Last Name etc. BUT020 BP: Addresses BUT050 BP relationships/role definitions: General dataContains Relationship, Partner Number (PARTNER1), Relationship Category BUT051 BP Relationship: Contact Person RelationshipSimilar to BUT050 , additionally contains Contact Person’s Address data BUT0BK Business Partner: Bank Data & DetailsBP Number, Bank Key, Bank Country Key, Bank Account Number BNKA Bank Master Data BUT100 BP: Roles ADR2 Telephone Numbers (Business Address Services) ADR6 SMTP Numbers (Business Address Services)Contains Email – Id of the BP. ADRC Addresses (Business Address Services)BP’s Complete Address Details- City, Country, Post Code, District, Street, Title No Etc TSAD3T Table containing the Title text against a Title No. Note: Pass the langu key with the language in which you want the text. COMM_PRODUCT Master Table for Product CRMM_BUAG Master table for Business Agreement CRMM_BUAG_H Header Data for Business Agreement such as Tax Category, Tax Characteristic, Form key, Business Agreement Class. Data in this table correspond to ISU Contract account table FKKVKP. CRMM_BABR_H Rule data for business agreements – data in this table correspond to ISU Contract account table FKKVK Business Transaction(Service Contracts in Particular) CNCCRMPRCUSZZBUR Condition Records for Service Contracts. We get Basic Unit Rate, Standing Charge Rate etc.(This is a Z table used in a leading ISU SAP-CRM implementation. You can give the table SAP0090 – this is a standard table. – in general all condition tables have the naming convention CNCC*) CRMD_ORDERADM_H Contains the Header Information for a Business Transaction. Note: It doesn’t store the Business Partner responsible for the transaction. To get the Partner No, link it with CRM_ORDER_INDEX. This table can be used for search based on the Object Id(Business Transaction No). CRMD_CUSTOMER_H Additional Site Details at the Header Level of a Business Transaction CRMC_PROC_TYPE Master table Business Transaction Type CRMC_PARTNER_FCT Definition of Partner Functions SCPRIOT Priorities for Activities with priority text. Note: Pass the langu key with the language in which you want the text. CRMC_PROC_TYPE_T Text for a transaction type CRMC_ACT_OBJ_T Objective Number and Text for Activities TJ30T All the status code and text CRMC_PR_ASSIGN Transaction Type and its Transaction Type Object. IBIB Installed Base/Ibase IBIN Installed Base Components Transaction Data Tables Table Name Description CRMD_LINK Transaction GUID set for all the Business Transactions CRMD_ORDER_INDEX Contains Header as well as Item details for a Business Transaction. Note: 1.It doesn’t store the Business Transaction No (Object ID). To get the Business Transaction No link the table with CRMD_ORDERADM_H 2.   This table can be used for search based on the Partner No CRMD_ORDERADM_I Stores the Item information for a Business Transaction. The scenarios where we have a Contract Header and within contract we have Line Items for the contract, this table can be useful.E.g. Service Contracts CRMD_CUSTOMER_I Additional Site Details at the Item Level of a Service Contract SCAPPTSEG Table for individual Appointment Types for a transaction. CRM_JEST Individual Object Status for any business transaction. CRM_JCDS Current Status for a business transaction along with set date, set time and status code. Table Enhancements Table Name Description BUT000 Fields such as Registration No, SIC Code, Cost to Serve etc. that appear in the additional details tab in BP transaction CRMM_BUAG_H Fields such as Acc in Legacy, Invoice Output, Clearing Category, Bill Form, Lock Process Type etc. that appear in the Business Agreement tab in BP transaction CRMD_CUSTOMER_H This table is used as an extension of the service contract header i.e. if there is a requirement to add new fields to CRMD_ORDERADM_H then; this table has to be used to add the fields. CRMD_CUSTOMER_I This table is used as an extension of the service contract header i.e. if there is a requirement to add new fields to CRMD_ORDERADM_I then; this table has to be used to add the fields. For e.g. fields required for additional site details tab at item level of Service Contract are added to this table. CRM Table Associations 5.TCODE for CRM Technicals OSS1 – SAP Online Service System OY19 – Compare Tables SA38 – Execute a program. SCU0 – Compare Tables SE12 – Dictionary: Initial Screen – enter object name SE13 – Access tables in ABAP/4 Dictionary. SE14 – ABAP/4 Dictionary: Database Utility. SE17 – General Table Display SE30 – ABAP/4 Runtime Analysis SE32 – ABAP/4 Text Element Maintenance SE35 – ABAP/4 Dialog Modules SE36 – ABAP/4: Logical Databases SE37 – ABAP/4 Function Library. SE38 – ABAP/4 Editor. SE39 – Splitscreen Editor: Program Compare (Interesting tool to compare the programs of different system) SE41 – Menu Painter SE43 – Maintain Area Menu SE51 – Screen Painter SE54 – Generate View Maintenance Module SE61 – R/3 Documentation SE62 – Industry utilities SE63 – Translation SE64 – Terminology SE65 – R/3 documents. Short text statistics SE66 R/3 Documentation Statistics (Test!) SE68 – Translation Administration SE71 – SAPscript Layouts Create/Change SE72 – SAPscript styles SE73 – SAPscript font maintenance (revised) SE74 – SAPscript format conversion SE75 – SAPscript Settings SE76 – SAPscript Translation Layout Sets SE77 – SAPscript Translation Styles SE80 – ABAP/4 Development Workbench SE80 – Repository Browser: Initial Screen. SE81 – SAP Application Hierarchy SE82 – Customer Application Hierarchy SE84 – ABAP/4 Repository Information System SE85 – ABAP/4 Dictionary Information System SE86 – ABAP/4 Repository Information System SE92 – Maintain system log messages SE93 – Maintain Transaction Codes 6.TCODES for CRM Sales, Mktg. and Service CRMBS02 Maintain Status Profiles CRMBS03 Display Status Profiles CRMBS42 Maintain Status Selection Profiles CRMBS43 Display Status Selection Profile CRMBS52 Maintain Authorization Keys CRMBS53 Display Authoriztaion Key CRMBWST Genertd DataSource for BW Status Obj CRMBWTARGETS Release Data Target for BW Upload CRMBW_CIC_ATTRIBUTES BW Key Figures for CRM CRMCACTARC Archiving Control CRM Activity CRMCPRMSG Configure Customer-Specific Messages CRMCUSTOM Monitoring Middleware System CRMC_ACTION_CONF Configure Action Profile CRMC_ACTION_DEF Define Action Profile CRMC_ACTION_JOB Action Monitor CRMC_ACTION_PRINT Configure action profile (old) CRMC_ACTION_WIZARD Action for Definition via Wizard CRMC_ACTIVITY_H Customizing Maintenance Activity CRMC_ACT_CATEGORY Cust. Maint. Activity: Category CRMC_ACT_OBJ Cust. Maintenance Activity: Goal CRMC_ACT_SURVEY Cust. Maint. Activity: Questionnaire CRMC_AM_JCLASS Alert Modeler Java Class CRMC_ATP_PROFILE Customizing Maintenance: APO Profile CRMC_BLUEPRINT Maintenance for BSP Blueprint CRMC_BLUEPRINT_C IMG Call CRMC_BL_CHECK Check Blueprint Tables CRMC_BL_COPY_QUERIES Copy Report Delivery Queries CRMC_BP_CCKPT_PB Cust.Maint. BP Cockpit: Pushbuttons CRMC_BSP_ANALYZE Starts CRMC_BSP_FRAME: Analysis Mode CRMC_BSP_WD_MSGDEFH Message Default Handler Assignment CRMC_BUAG_NUMBERS Number Range Maintenance: BUAG CRMC_BUPA_CONSUM Maintain reference business partner CRMC_BUPA_INITIAL Table Maintenance CRMC_BUT_INITIAL CRMC_BUS_SUBOB_C Assign. BUS – Allowed Appl. Areas CRMC_BUS_SUBOB_I Assignment BUS-allowed app.area item CRMC_BUT_CALL_FU Establishing FMs for Data Exchng BP CRMC_CAI_COCKPIT CAI – Test Cockpit CRMC_CATAGORY_WP Cust. Maintenance Application Area CRMC_CATALOG_DEFINE Create Catalog CRMC_CATALOG_OVV Catalog Overview CRMC_CIC_AB_LSYS_ASS Action Box: Assign logical systems CRMC_CIC_AB_LSYS_CRE Action Box: Create logical systems CRMC_CIC_AB_LSYS_RFC Action Box: Assign LogSYS to RfcDest CRMC_CIC_AB_NAV Action Box Navigation Area CRMC_CIC_AB_WEBGUI Define ITS for WebGui Mode CRMC_CIC_ACT0 Transaction component profile CRMC_CIC_AM_LANG Lang. dependent text – Alert Modeler CRMC_CIC_AM_META Define Customer-Specific Meta Model CRMC_CIC_AM_PROFILE Maintan Alert Modeler Editor Profile CRMC_CIC_BP_PROFILE Maintain Profile Templates CRMC_CIC_BROAD broadcasting profile assign CRMC_CIC_COMP_ACTION Component Actions (for locator, BDD) CRMC_CIC_EXT_INB_ACT Activate Agent Inbox CRMC_CIC_FW_MAINTAIN Maintain Framework ID and Parameters CRMC_CIC_MAIL_ADDR Addresses for Agent Inbox CRMC_CIC_MAIL_E_RESP Maintain Rules for E-Mail CRMC_CIC_MAIL_F_RESP Maintain Rules for Fax CRMC_CIC_MAIL_GLOBAL Define Global Settings CRMC_CIC_MAIL_IBXPRF Define Inbox Settings CRMC_CIC_MAIL_TASKS Task Classification CRMC_CIC_MAIL_WF Assign Agent for E-Mail Handling CRMC_CIC_RESTART Set Time & Memory for Restart CRMC_CIC_SEARCH_CNTR Maintain Search Components CRMC_CIC_SEARCH_RULE Maintain Search Attributes CRMC_CIC_TITLE_TEXTS Maintain Window Title CRMC_CIC_WSP0 Workspace Definition CRMC_CIC_WSP1 Inbox Profiles CRMC_CIC_WSP2 E-Mail Editor Profiles CRMC_CIC_WSP3 Default Workspaces Profile CRMC_CIC_WSP_EDITOR2 Editor Profiles CRMC_CLM_ACTION_CONF Configure Action Profile CRMC_CLM_ACTION_DEF Define Action Profile CRMC_CLM_ACTION_WIZ Action for Definition via Wizard CRMC_CLM_BTSYNC Business transaction synchronization CRMC_CLM_CALLATTRS Call Attributes CRMC_CLM_CALLRESULTS Call results CRMC_CLM_CLDP Call list determination procedures CRMC_CLM_CLTYPES Call list types CRMC_CLM_CMPGPM Campaign priority mapping CRMC_CLM_CTMAP Calling Times Mapping CRMC_CLM_ORCC Order control components CRMC_CLM_RSCHVL Rescheduling validation procedures CRMC_CLM_SORCC Standard order control profiles CRMC_CLM_STMAP Call State Mapping CRMC_CPRICPROC Definition of Cust. Determ. Proced. CRMC_CP_BADI_F Copying BADI – Text Maintenance CRMC_CSDR_ADD_CUST Design Registration Project CRMC_CSDR_APPL_CUST Design Registration Project CRMC_CUST_APPLLAYOUT ViewCluster Mtnce CRMV_APPLLAYOUT CRMC_DPRICPROC Definition of Document Procedures CRMC_EXEC_BAB CRM: Start business applic. builder CRMC_EXEC_BAB_C CRM: Start OAS in customer mode CRMC_EXEC_BAB_D CRM: OAS in customer design mode CRMC_EXEC_BAB_S CRM: Start OAS in SAP mode CRMC_IC_ACPROF Maintain Activity Clipboard profiles CRMC_IC_ACTIONPROF Maintain Actions profiles CRMC_IC_ACTIONWZ Start Action Box Wizard CRMC_IC_ALERTMODELER Alert Modeler customizing CRMC_IC_AMWZ alert wizard CRMC_IC_AM_PHS Maintain Alert Modeler Placeholder CRMC_IC_AM_PRM Alert Modeler Input Parameters CRMC_IC_AUI_FWD Define Forwards for Inbox Items CRMC_IC_AUI_GEN Agent Univ. Inbox – CRMV_IC_AUI_GEN CRMC_IC_AUI_MAINCAT Define Main Categories CRMC_IC_AUI_MAP_PRI Map Native to Inbox Priorities CRMC_IC_AUI_MAP_STA Map Native to Inbox Status CRMC_IC_AUI_PARTNER Agents Universal Inbox – Partners CRMC_IC_AUI_PROFILE Define and Assign Inbox Profiles CRMC_IC_AUI_QUICKS Define Quick Searches CRMC_IC_AUI_TIMEPER Define Time Periods CRMC_IC_BDCCONTEXT Specify alternative BDC context CRMC_IC_BPPROF Define Profiles for Customer Identif CRMC_IC_BTPFAS Assignment of Partner Functions CRMC_IC_BTPROF Profile for Business Transaction CRMC_IC_CHTPROF Maintain profiles for Chat CRMC_IC_CLMPROF Call List Profile Maintenance CRMC_IC_CM Content Management Customizing CRMC_IC_EMLPROF Maintain profiles for Email CRMC_IC_EVENTING Event management customizing CRMC_IC_EVENTS IC WebClient Events CRMC_IC_MAIL_E_RESP Maintain Rules for E-Mail CRMC_IC_MAIL_F_RESP Maintain Rules for Fax CRMC_IC_MAIL_WF Assign Agent for E-Mail Handling CRMC_IC_MAIN Main Component Customizing CRMC_IC_MCM_CCPRO Define Com Mgmt Software Profiles CRMC_IC_MKTPROF Campaign Profile Maintenance CRMC_IC_NAVBARWZ CRMC_IC_NAVBARWZ CRMC_IC_NAVBAR_PERM Nav Bar Permanent Profile CRMC_IC_NAVBAR_PERS Nav Bar Personalizing Profile Defaul CRMC_IC_RTFRAMEWORK IC WebClient Runtime Framework CRMC_IC_SCRIPT Maintain Interactive Scripting Prof CRMC_IC_SPH_AGENTPRO Maintain Profiles for SPH Agent CRMC_IC_TLBPROF Maintain profiles for Toolbar CRMC_IC_TRACE Activate activity tracing for agent CRMC_IC_WCTPROF Maintain profiles for Web Context CRMC_IC_XML_TEMPLATE XML template maintenance CRMC_IIA_KERNEL IIA: Customizing for Learning Engine CRMC_IIA_REPORT IIA: Customizing for Learning Engine CRMC_IOBJ_FIN_STATE Change Status of Individual Objects CRMC_IPMO_BWSELOPT BW Select Optns: IPMO Sett.DataColl. CRMC_IPMO_SRVUSE IPMO: Usage from Feature CRMC_IPM_CLRRUL Clearing Control – Diagram Form CRMC_ISA_IUSER Internet User Settings CRMC_ITEM_CAT_GR Item Category Usage CRMC_ITEM_MA Customizing Maintenance: Item Cats CRMC_IT_ASSIGN Customizing Maint.: Item Cat. Dtrmtn CRMC_IT_COPY_IF Copy: Item category determination CRMC_IT_COPY_MA Copy Item Categories CRMC_IT_TYPE_US Item Category Usage CRMC_LAYOUTC_GENE Generation of Customer Table Layout CRMC_LAYOUT_GENERATE Generation of Layout Table CRMC_LOGS Maintenance of message classes CRMC_MAP Customer Maintenance Mapping CRMC_MKTCA_WF_CUST Workflows Campaign Automation CRMC_MKTLIST_WF_CUST Workflows External List Management CRMC_MKTPL_ACT_CONF Configure Action Profile CRMC_MKTPL_ACT_DEF Define Action Profile CRMC_MKTPL_ACT_WIZ Action for Definition via Wizard CRMC_MKTPL_FAW_CPG Field Selection Campaign CRMC_MKTPL_FAW_CPT Field Selection Campaign Element CRMC_MKTPL_FAW_DLM Field Selection Deal CRMC_MKTPL_FAW_MPL Field Selection Marketing Plan CRMC_MKTPL_FAW_MPT Field Select. Marketing Plan Element CRMC_MKTPL_FAW_TPM Field Selection Trade Promotion CRMC_MKTPL_FAW_TPT Field Selection Trade Element CRMC_MKTPL_MAPPING Customizing Field Assignment MS Proj CRMC_MKTPL_RT_AC Maintaning residency time CRMC_MKTPL_SETTYPE Marketing Planning: Process Set Type CRMC_MKTTG_CUSTMSG Configure Customer-Specific Messages CRMC_MKTTG_DTY CRM Marketing: View Display Type CRMC_MKTTG_MGR_H CRM Marketing: Report Name CRMC_MKTTG_OPT_H CRM Marketing: Sample Optimization CRMC_MKTTG_RUL CRM MKT: Split/Reduce Rules for TGs CRMC_MKTTG_SA_DP Assign Attribute Type to Display CRMC_MKTTG_SA_TP CRM Marketing: View Attribute Types CRMC_MKTTG_TYP_H CRM Marketing: Target Group Type… CRMC_MKT_PARAMBW Customizing for BW Parameter ID CRMC_MSGC Customizing CRM message attribute CRMC_MSGS CRM message attribute maintenance CRMC_NR_CONF Number Range Maint.: CRM_CONF CRMC_NR_MPK_MPOINT Number Range Maint.: Counter CRMC_NR_MPK_READING Number Range Maint.: Counter Reading CRMC_NR_RA_ACTIVITY Number Range Maintenance: CRM_ACTIVI CRMC_NR_RA_CONFIRM Number Range Maintenance:CRM_confirm CRMC_NR_RA_FANF Number Range Maintenance: CRM_SERVIC CRMC_NR_RA_LEADS Number range maintenance: CRM_LEAD CRMC_NR_RA_OPPORT Number Range Maintenance: CRM_OPPORT CRMC_NR_RA_SALES Number Range Maintenance: CRM_SALES CRMC_NR_RA_SERVICE Number Range Maintenance: CRM_SERVIC CRMC_NR_RA_SRV_CONF Number range maintenance: CRM_SRV_CF CRMC_NR_RA_SUR Number range maintenance: CRM_SUR CRMC_NR_SRV_CONF CRMC_OBJECTS Subobjects of CRM Document CRMC_OBJECT_ASSI Assignment Appl. Area – CRM Object CRMC_OPPORT_H Customizing Maintenance: Opportunity CRMC_ORGPROF Maintenance of Org. Data Profile CRMC_PARTNER_AS Maintenance of Access Sequences CRMC_PARTNER_FCT Maintenance of Partner Functions CRMC_PARTNER_MAP2CRM Mapping Partner Functions into CRM CRMC_PARTNER_MAP2R3 Mapping Partner Functions into R/3 CRMC_PARTNER_PDP Maintenance of Partner Procedures CRMC_PARTNER_PFT Maintenance of Partner Function Typ CRMC_PFTREL BP PartnerFunctionCat.for Rel. Cat. CRMC_PLSRV_REL Product Proposal CRMC_PPR_CTRL Maintain Global PPR Settings CRMC_PPR_DEFINE_APPL Define Applications using PPRs CRMC_PPR_DEFINE_OCHK Transaction Types Rel. for PPR Check CRMC_PPR_DEFINE_PARA Customer Maintenance Rule Parameter CRMC_PPR_DEFINE_RULE Customer Maintenance Rule Definition CRMC_PPR_DEFINE_SRTB Define Sort Routines for BPartners CRMC_PPR_DEFINE_SRTP Define Sort Routines for Products CRMC_PPR_DEFINE_TYPE Customer Maintenance PPR Types CRMC_PRCPROC_DET Cust. Maint. Pr. type determination CRMC_PRCTYPE_DET Cust. Maint. Pric. Proced. Maint. CRMC_PROCESS_MA Customizing Maint.:Transaction Types CRMC_PROD_FIN_COPY Copy Financing Product CRMC_PROD_FIN_HIER Create Financing Hierarchy CRMC_PRPS BP Function Proposal Procedure CRMC_PRP_IL_MAP PPR-Customizing: Maintenance Mapping CRMC_PRP_OBJECTS PPR-Customizing: Maintenance Mapping CRMC_PR_COPY_MA Copy Tranasction Types CRMC_R3_ORG_GENERATE R/3 organizational data generation CRMC_SALES_ITEM Sales Customizing at Item Level CRMC_SERVICE_H Customizing Maintenance: Service CRMC_SERVICE_IPT Maintenance of Internet Trans. Types CRMC_SLS_ITM_BIL Maint. Item Types & Billing Relev. CRMC_SRVCATIFC Catalog Integration CRMC_SUBJPROFILE_H Define Subject Profile CRMC_SUBOB_CAT Application Areas CRMC_SUBOB_CAT_I Item – Business Object Types CRMC_SWITCH_ORGMODEL Convert Org. Model CRMC_TAX_CUST_UPD Maintain Condition Function in Cond. CRMC_TAX_GROUP Tax Group Customizing CRMC_TAX_MAP Tax Group Customizing CRMC_TAX_SCHEMA Maintain tax procedures CRMC_TIMEPROF CRM date profile CRMC_TM_CLPROF0 Call list profile maintenance CRMC_TM_NSM Namespace manager CRMC_TM_PSM Persistent storage manager CRMC_WEBREQ Request Categories for Web Requests CRMC_WEBREQ_BEGR Authorization Groups for Views CRMC_WEBREQ_BEGR_DIS Authorization Groups for Views CRMC_XMLEDITOR Start XML Editor for Spice CRMD_AR_MAINTAIN Process Product Association Rule CRMD_BILLING Transfer Invoice Data to R/3 CRMD_BILL_REV Cancel Billing Document CRMD_BUS2000107 Process Framework Agreements CRMD_BUS2000108 Maintain Leads CRMD_BUS2000111 Maintain Opportunities CRMD_BUS2000112 Maintain Service Contracts CRMD_BUS2000113 Process Purchase Contracts CRMD_BUS2000114 Maintain Sales Contracts CRMD_BUS2000115 Maintain Sales Transactions CRMD_BUS2000116 Edit Service Processes CRMD_BUS2000117 Process Service Confirmations CRMD_BUS2000120 Process Complaints CRMD_BUS2000121 Maintain Sales Contracts CRMD_BUS2000126 Maintain Activities CRMD_BUS2000210 Maintain Product Service Letter CRMD_BUS2000220 Maintain Partner Design Project CRMD_BUS2000230 Maintain License Sales Contracts CRMD_BUS2000231 Edit License Acquisition Contracts CRMD_BUS2000232 Edit License Usage Confirmation CRMD_CALL_LIST Generation of Call Lists CRMD_CC Currency Change CRMD_CCKPT_VIEWCUST customizing for role default views CRMD_CD Display of Document Changes CRMD_CODEX CRM Codex : Evaluation CRMD_CSDR_PROJ_FAST Fast entry screen for Project CRMD_DOWNLOAD_OM CRM Mobile Client Download (Online) CRMD_DOWNLOAD_SB Download Sales Bundling Data to CDB CRMD_EMAIL Maintain Mail Form CRMD_EMAIL_LIST Display Marketing Bus. Activity List CRMD_EMAIL_TEMPL Maintain Mail Template CRMD_EMAIL_TEMPL1 Maintain Mail Form CRMD_EVENT_CHECK EH:Callback for Trans.Type/Item Cat. CRMD_EVENT_TRACE Evaluate Transaction Event Trace CRMD_IIA_FAQ Maintain Frequently Asked Questions CRMD_IIA_REPORT Generate Statistics Reports CRMD_IM_MAIL_DELETE Delete Marketing Bus. Activity List CRMD_INDEX_OM Index structure search OM CRMD_IPM_AVAILABLE Analyze Rights Availability CRMD_IPM_EVENT Date/Event Management CRMD_IPM_HIER Maintain Hierarchical Attributes CRMD_IPM_HIER_VIEW Maintain Hier.Attributes Views CRMD_IPM_RD_PCUI_GEN IPM: Generate People Centric UI CRMD_ISA_AUC_ATT Web Auction Attributes Setup CRMD_ISA_EAUCTION Manage Web Auctions CRMD_LEAD_FREE_SEL Lead Monitor: Free Selection CRMD_LEAD_MONITOR Lead Monitor – Organizational View CRMD_LEAS_ME_ACCRUAL Month-End Accruals CRMD_MINIPROCESS Process a Transaction from MiniApp CRMD_MKTDS Data Sources for Segment Builder CRMD_MKTDS_WIZARD Data Source Wizard CRMD_MKTLIST External List Management CRMD_MKTLIST_MAP CRM Marketing : ELM Mapping Tool CRMD_MKTPL_AL00 CRM: Allocation Application CRMD_MKTPL_AL02 CRM: Allocation Rules CRMD_MKTPL_AL03 CRM: Allocation Priorities CRMD_MKTPL_AL04 CRM: Status of actual quantities CRMD_MKTSEG Segment Builder CRMD_MKTSEG_MGR Edit Master Groups/Samples CRMD_MKT_EXP CRM Marketing: Export Target Group CRMD_MKT_PROC Create Business Transactions CRMD_MKT_TOOLS Marketing Tools CRMD_MKT_TRANS CRM Marketing: Transport to Channels CRMD_OPPORT_FAST My opportunities – fast change CRMD_ORDER Transaction Processing CRMD_ORDER_BP Business Partner Cockpit CRMD_ORDER_LEAS_WOFF Write-Offs Mass Update Leasing CRMD_ORDER_OBJLINK CRM Order via BUS Type and Number CRMD_ORDER_PA Dialog Transaction CRMD_ORDER CRMD_PROF_BP Business Partner Attributes CRMD_PROF_CHAR Attribute Maintenance CRMD_PROF_TEMPL Maintain Attribute Sets CRMD_ROUTING_PROFILE Maintain Profiles and Attributes CRMD_SDB_PRMN Maintain Info. Security Profile CRMD_SDB_PROF Assign Profile to User CRMD_SERV_CYCLE Define Service Cycles CRMD_SERV_FORECAST Service Plan Forecasting CRMD_SERV_SLA Availability and Response Times CRMD_SRWWW Internet Transaction Service Request CRMD_TG_IMPORT Import External Target Groups CRMD_TM_CLDIST Call List Maintenance CRMD_TM_CLMS Call List Management CRMD_TRACE_EVAL Evaluation of API Trace CRMD_TRACE_SET Activate/Deactivate API Trace CRMD_TRACE_WATCHP Setting/Deletion of Watchpoint CRMD_TRANSLATE Translate Mail Form CRMD_TRANS_OM Translate Short Text for Org Units CRMD_WEBREQ_CUST_OVW Customizing Evaluation: Web Requests CRMD_WEBREQ_GEN_EXIT Generate start_exit Page CRMD_WEBREQ_MONITOR Monitor for Web Requests CRMD_WEBREQ_SIG_SHOW Display Digital Signature CRMINIT First steps in middleware servers CRMMDCS MAINT. DECISION TREE CRMMDTREE The Overall Maintenance CRMMNODE Transcation of maint. script node CRMMNODET Transcation of maint. script node CRMMONITOR Monitoring Middleware System CRMMOPTION Maint. Tansaction to script option CRMMSCRCHECK CHECK SCRIPT CONSISTENCY CRMMTREE SCRPT TREE MAINTENCE CRMMTREET SCRPT TREE MAINTENCE CRMM_BPCURR Currency Changeover Business Partner CRMM_BPD Business Partner Diagnosis CRMM_BUPA_MAP Business partner data exchange CRMM_BUPA_SEND Business Partner: Sending Directly CRMM_CIC_APDISPLAY Display IC WinClient Profile CRMM_CSDR_PROD_MAIN Des.Reg. product attributes maintain CRMM_HR_QUALI_DEF Create CRM relevant HR qualis remote CRMM_HR_QUALI_GET Create attribute f. HR qualification CRMM_IC_MCM_CCADM Maintain System Settings CRMM_IC_MCM_CCLNK Assign Profiles CRMM_ISA_IUSER Internet User Management CRMM_ISA_UA Internet Sales – User Administration CRMM_MARKET_ATTRSET Maintain Marketing Set Type CRMM_MKT_SAMPLE Samples for Segment Builder CRMM_PPR Maintain Partner/Product Range CRMM_PPR_CHNG_STATUS Change Partner/Product Range Status CRMM_PPR_GUID_INFO Program CRM_PRP_GUID_INFO CRMM_PPR_GUID_PPR Display all GUIDs for a PPR CRMM_PPR_LISTFORBUPA Program CRM_PRP_LIST_PPRS_FOR_BUPA CRMM_PPR_LISTFORPROD Program CRM_PRP_LIST_BUPAS_FOR_PROD CRMM_PPR_RULES Execute Partner/Product Range Rules CRMM_PPR_SETTYPES Maintain PPR Set Types CRMM_PPR_STATUS_TEST Change PPR Status for internal use CRMM_PPR_TOPN Maintain Top n Products CRMM_PRPROD Assign Pricing Reference Materials CRMM_ROUTING start business routing CRMM_ROUTING_COMPARE Business Routing: Compare Scenario CRMM_ROUT_AGENT Maintain agents for business routing CRMM_ROUT_GRP Start routing group of b. routing CRMM_ROUT_GRP_BP Group Members for Routing Groups CRMM_ROUT_PROF Maintain profile CRMM_ROUT_PROF_BP Assign Routing Grp Member to Profile CRMM_ROUT_PROF_CHAR Maintain Attributes CRMM_ROUT_PROF_TEMP Maintain Profile Template CRMM_SEARCH Knowledge Search CRMM_TERRMAN Territory Management CRMM_TM_SCRIPT Interactive scripting editor CRMORDERARC Residence Times Transaction Types CRMSE62 Activate Exchanged Short Texts CRMST62 Create Industry Short Texts CRMS_IC_ACTION_DF IC WebClient Data Flow Maintenance CRMS_IC_CHECK Check System Settings and Status CRMS_IC_CROSS_SYS Transaction Launcher Logical Systems CRMS_IC_SYSTEM_PROPS IC WebClient System Properties CRMV_CANCPROCEDURE Maintain cancellation procedures CRMV_CANCRULES Maintain cancellation rules CRMV_CHECK_EVENTS Check Cust. Tab. for Event Handler CRMV_CHECK_SSC Check Screen Control Data CRMV_CODEX CRM Codex: Maint. of Check Tables CRMV_EVENT Customizing Event Handler CRMV_GENIL Customizing Object Model Generic IL CRMV_IPM_EVENTS Define Events CRMV_IPM_HIER_ATTR Customizing: Hierarchical Attributes CRMV_IPM_HIER_VIEW Hierarchical Attributes Views CRMV_PARTY Maintain cancelling party CRMV_SSC Mntce: Scrn Cntrl Data – CRM Trans. CRMXIF_C1 Assignment Site ID Interface Type CRM_AC Check Appointment Rule for Data Exch CRM_ACE_ADM CRM ACE Administrator Console CRM_ACE_ADM_OLD Old CRM ACE Activation Tool GUI. CRM_ACE_DEV CRM ACE Developer Tools CRM_ACT_CUST_FIELDS Add customer fields to Activity Jrnl CRM_ACT_IBU_INCL Maintain IBU specific fields CRM_ACT_JR_TMPT Create/Change Activity Jrnl Template CRM_ACT_JR_TMPT_TYPE Create/Change Activity JRNL TempType CRM_ACT_STD_JRNL Create Standard Activity Journal 1. Transactions in CRM Here are some commonly used transactions which we use in day to day issues in CRM. Transaction Description BP Business Partner (Creation/View/Modification) CIC0 Customer Interaction Centre CRMD_ORDER CRM Transaction (Create/View/Modify) SPRO Configuration related settings CRMD_CALL_LIST Create/ Maintain Call list IB51 / IB52 / IB53 Ibase Creation / Change / View COMMPR01 Maintain Products PPOSA_CRM Display Organizational Model SBDM Bdoc maintenance SMOEAC Administration console – CRM Middleware SMQ1,SMQ2 Queue monitoring transactions for inbound and outbound queues. SMW01 Transaction for monitoring bdocs.